Articles in this category Instructions for Using Support System 1. PLEASE DO NOT CREATE MORE THAN ONE TICKET for the same concern in this support system. 2. If you have multiple questions, write each issue in points 3. If you have questions about different product... Video Tutorials - How to Use this Support System 1. Please check the video tutorial link below to understand: How to create a new ticket STEPS TO FOLLOW: A. Click on SUBMIT A TICKET then select categories.B. Enter details and then SPAM Preventi Video Tutorials - How to to whitelist email Refer to the video tutorial about how to whitelist email. Bonus Related Issues If you have issues downloading or using a bonus received from us,please report to us by opening a new ticket.Please send us the following info: Did not receive the receipt for the product purchased from us There could be many reasons:-You purchased the product using another email address than this one.Please check your email account with which you made the purchase, the receipts are automatically sent t... Escalate an existing ticket If you are not satisfied with our support team's resolution, or your ticket is not resolved within 3 business days, you can escalate your ticket by opening a new ticket on this portal.PLEASE DO NOT ... Support Hours Currently, we do not provide live support. Please create a new ticket using this portal.We will reply within 1 business day or less. Our offices are open from 08:00 to 16:00 Monday to Saturday (CST) ... Why was my ticket closed? Each ticket corresponds to a unique query. Once our team has resolved your query, you will be notified that it is resolved and the ticket will be closed. If you think the issue is not resolved, you ca... Product Features Not As Promised On Sales Page We would definitely like to be informed about this issue as we do our best to provide you with quality products at a reasonable price. Please open a new ticket and send us a screen share video to give...